StreamNative Cloud Support Plans

Access Pulsar expertise with StreamNative

Free

Developer

Business

Enterprise

Available for all customersRecommended for experimenting & non-prodRecommended for production applicationsRecommended for mission-critical production applications

Business hours coverage

Unlimited support contacts

Unlimited support cases

24x7 coverage

Unlimited support contacts

Unlimited support cases

24x7 coverage

Unlimited support contacts

Unlimited support cases

CASE SEVERITY/RESPONSE TIMES

Critical Business Impact (SEV-1)

with 8 business hours

Moderate Business Impact (SEV-2)

with 8 business hours

Minimal Business Impact (SEV-3)

with 1 business day

General Guidance (SEV-4)

with 2 business days

Critical Business Impact (SEV-1)

with 60 minutes

Moderate Business Impact (SEV-2)

with 4 hours

Minimal Business Impact (SEV-3)

with 8 business hours

General Guidance (SEV-4)

with 2 business days

Critical Business Impact (SEV-1)

with 30 minutes

Moderate Business Impact (SEV-2)

with 2 hours

Minimal Business Impact (SEV-3)

with 8 business hours

General Guidance (SEV-4)

with 2 business days

NAMED TECHNICAL ACCOUNT MANAGER

Included

Quarterly technical wellness review & quarterly business review

PRICING

Greater of $100 per month

OR

5% of monthly usage

Greater of $1,000 per month

OR

10% of first $50,000 of usage +

8% of next $50,000 of usage +

6% of next $900,000 of usage +

3% of usage over $1M per month

Free

Developer

Business

Enterprise

Resources

Contact Us

Do you have a sign-on, account management, or other non-technical issues? Contact us and we will respond within one business day.

Docs

Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issues.

Community Slack

Join the community channel on Slack for community-based support.

Cloud Status

Check the status of the StreamNative Cloud service for more information on service status and outages.

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