Privacy Notice

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StreamNative (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Notice describes the use and collection of personal information when you use our digital properties, including when you visit our website, www.streamnative.io, as well as when you use our products and services or otherwise interact with us (together, the “Services”).

This Privacy Notice does not apply to information collected about employees, former employees, applicants, contractors, service providers, or business partners of StreamNative. We are not responsible for the actions and privacy policies of third-party websites, and this Privacy Notice does not apply to websites maintained by other companies or organizations to which we may link or who may link to us.

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Who We Are

StreamNative is a company specializing in real-time data streaming solutions, founded by the original developers of Apache Pulsar. We empower businesses to leverage their data through innovative, scalable, and reliable technology. Our dedicated team of experts is committed to delivering top-notch tools and services, fostering a culture of collaboration, and upholding the highest standards of privacy and security. At StreamNative, we strive to help organizations unlock the full potential of their data, driving insights and growth with every stream.

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Personal Information You Disclose to Us

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

We collect personal information that you voluntarily provide to us when you register for our Services and express an interest in obtaining information about us or our Services. We also collect personal information when you participate in activities on the Services (such as posting messages in our online forums or entering competitions, contests, or giveaways) or when you otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name and Contact Data: We may collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Account Credentials: We may collect passwords, password hints, and similar security information used for authentication and account access.
• Payment Information: We may collect credit card and bank account information in order to provide you with our Services.
• User Inquiries: Users who contact us with questions may be required to give us additional information to assist us in resolving their questions or to assist us in our business.
• All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

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Personal Information Collected Automatically

We or our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through our Services, such as:

• Device Information: We may collect device identifiers and settings such as your computer or mobile device model, IP address, other unique device identifiers, operating system version, browser type, language, and settings, and device type and settings.
• Usage Information: We may collect information about the Services you use, the time, date, and duration of your use of the Services, your interaction with content offered through the Services, browsing and search history, advertisement interactions, and software crash reports. We may also collect information stored using cookies, mobile ad identifiers, and similar technologies set on your device. Our servers may automatically keep an activity log of your use of the Services.
• Location Information: We collect and store your device’s source IP address, which may disclose the general location of your device at the time you access the Services and precise location derived from GPS-enabled services.

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Personal Information Collected from Third Parties

We may collect limited data from public databases, marketing partners, and other outside third-party sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information; marketing leads, and search results and links, including paid listings (such as sponsored links).

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How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "What Are Your Privacy Rights" section below).
• To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@streamnative.io and be sure to include your name, testimonial location, and contact information.
• To deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
• To request feedback. We may use your information to request feedback and to contact you about your use of our Services.
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
• To enforce our terms, conditions, and policies for business purposes, legal reasons, and contractual reasons.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To deliver services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

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Sharing of Personal Information

We only share information with your consent, to comply with laws, to provide you with our Services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Privacy Notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

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International Transfer of Your Information

We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you are accessing our Services from outside of the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "Will Your Information Be Shared With Anyone?" above), in and other countries.

Due to the global nature of our operations, some of the recipients of your personal information may be located in countries outside of your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

For transfers to recipients located in countries not recognized as providing an adequate level of data protection, we take all necessary measures to safeguard your information in accordance with this Privacy Notice and applicable laws. These measures may include entering into data transfer agreements, incorporating Standard Contractual Clauses approved by the European Commission or the U.K. Information Commissioner's Office, adhering to approved codes of conduct, implementing certification mechanisms, or relying on permissible statutory derogations.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. Certain countries have been officially recognized as providing an adequate level of data protection under applicable data protection laws, in which case no additional safeguards are required. We will however take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

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How Long We Retain Your Information

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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Keeping Your Information Secure

We aim to protect your personal information through a system of reasonable organizational and technical security measures.

We have implemented reasonable and appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

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Collection of Information from Minors

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@streamnative.io.

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U.S. States Privacy Rights

Some US states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email privacy@streamnative.io.

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European Data Protection Rights (EEA Residents)

If the processing of personal data about you is subject to European Union data protection law, you have certain rights with respect to that data:

• You may request access to, and correction or erasure of, your personal information at any time.
• You can object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
• If the processing of personal information is based on your consent, you have a right to withdraw consent at any time for future processing.
• You have the right to file a complaint with your local data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the European Economic Area (EEA) are available at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

StreamNative does not engage in any automated decision-making with your personal information.

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Choices About Personal Information

Depending on your location, your jurisdiction, and subject to applicable law, you may have the following rights with regard to the personal information we control about you. We will respond to your requests within the appropriate timeline under applicable law.

Communications Preferences: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

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California and CCPA Privacy Rights and Disclosures

CCPA: The California Consumer Privacy Act (“CCPA”) applies to “Businesses” “doing business” in California and to California residents. It applies to “personal information,” which is defined as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers. The CCPA grants California consumers rights with respect to the collection of their personal information, including, among other things, the right to delete the personal information a business holds about them, the right to opt-out of the sale of their personal information, and the right to know what personal information a business collects about them.

StreamNative operates in a business-to-business (“B2B”) context and as a service provider pursuant to contracts we have with our commercial clients (the “Client”). In such instances, we are obligated to process the personal information we collect or are provided in connection with the Services in accordance with instructions from or the contract with our Client, which is the “Business” ultimately responsible for determining how your personal information will be handled. Accordingly, if you are using the Services in connection with your role as an employee of a Client, or by virtue of some other relationship with a Client, we encourage you to review that Client’s privacy policy to understand the full scope of how your personal information will be handled. Further, in any case where we are acting as a service provider to a Client, if you or your authorized agent (together referred to hereinafter, where applicable, as “you”) wish to exercise any rights that may be available to you under the CCPA, you should direct your request to the Client, who is the party responsible for receiving, assessing, and responding to your requests under the CCPA.

We do not sell the personal information of California consumers as defined under the CCPA.

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Changes to Notice

StreamNative may revise this Privacy Notice from time to time. We will notify you of any material changes by posting the new Privacy Notice on our digital properties. Your continued use of the Services after changes have been posted will constitute your acceptance of this Privacy Notice and any changes.

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How to Contact Us

Please contact us at privacy@streamnative.io if you have any questions or concerns about our Privacy Notice or our practices regarding your personal information. Our main address is 44 Tehama St, San Francisco, CA 94105.

If you would like to exercise any of your rights for yourself or on behalf of someone else, please email us at privacy@streamnative.io.

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Trust Center

For detailed information on our security practices, compliance certifications, and trust commitments, visit trust.streamnative.io. Our Trust Center provides insights into how we protect your data, maintain security standards, and ensure compliance with industry regulations."

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