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VideoOct 8, 202622 mins

Carrier-Scale Real-Time Decisioning with Streaming Data and AI Agents at SK Telecom

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Session Overview

How does South Korea’s largest telecom carrier process live activity across 30+ million mobile subscriptions to trigger marketing campaigns at the exact right moment?

In this session, data engineers from SK Telecom share how they built their real-time event processing and decisioning architecture. Learn how CAMA uses Apache Flink to filter 2 million events per second down to high-value triggers, and how AUF (AI Operating Framework) pairs real-time context with AI agents to automate campaign targeting and execution.

What You'll Learn

  • Real-time stream filtering with Apache Flink: How CAMA standardizes raw logs and runs parallel scenario applications to match complex user behavior.
  • Session gap calculation: How app usage time and engagement sessions are calculated on the fly from log timestamps.
  • Architecture overview: Handling end-to-end data flow from on-prem data lakes and Apache Flink to AWS Kinesis, Kafka, and downstream messaging channels.
  • AI agents in marketing operations: Transitioning from manual SQL campaign setups to AI-driven rule generation and autonomous campaign loops.
  • Real-world results: How real-time contextual triggers lifted campaign CTR compared to traditional batch marketing.

Chapters

  • 00:00 — Introduction & SK Telecom overview
  • 02:41 — What is CAMA? Real-time marketing context
  • 05:56 — Stream filtering at scale with Apache Flink
  • 09:44 — Session gap & usage time calculations
  • 11:07 — System architecture & data flow
  • 12:33 — AUF: Automating campaigns with AI agents
  • 19:19 — Results & autonomous marketing roadmap
  • 21:31 — Q&A wrap-up

About Speaker

Cazen Lee

Cazen Lee Cazen Lee is a developer on SK Telecom's Data Service Development team, building CATCH (real-time data processing and delivery) and AOF (an AI marketing framework). He works on turning carrier-scale event streams into per-user, real-time decisions with Apache Flink and Kafka, and on bringing LLM agents into that pipeline for production use.

Seungbum Lee

Seungbum Lee Seungbum Lee is a Data Engineer at SK Telecom in South Korea, where he works on building reliable data systems and turning complex data into practical value. His interests include scalable data platforms, production-grade pipelines, and thoughtful engineering practices. He enjoys sharing lessons from real-world problem solving with the broader technology community.